Posted: July 3, 2012 at 2:06 pm
I’ve installed the Ticketing plugin but I don’t see it anywhere in the Settings, went to Event Espresso and it’s not listed in the dashboard. What am I doing wrong? | |
Hi Jim, Try deactivating the Roles and Permissions add-on until we can get that update issue sorted. That may be why you can’t see the ticketing add-on. | |
OK, now I see the Ticket Templates page. | |
Jim, which version numbers of Event Espresso, Ticketing, and Roles and permissions basic do you have installed? | |
EE – Version 3.1.24.1.P I downloaded all of these this morning from my account page. | |
Copied this list from the Downloads list on my account page: Event Espresso v3.1.24.1.P Am I missing something? Here’s what I have activated: Event Espresso | |
Jim, | |
OK, did that. Installed via wordpress dashboard. Activated the Roles and Permissions and Ticketing went away. Deactivated R&P and Ticketing came back. | |
Which version number of R&P is active? It should be R&P 1.5.1. | |
Version 1.5.1 I deleted the older R&P plugin and installed the new one. | |
Try going into the User Roles tab of the R&P manager and checking on the espresso_* capabilities for the admin. | |
Sorry, not sure where you’re talking about. I went to User Roles for espresso_event_admin and these two are checked: “espresso_event_admin” and “espresso_event_manager” and “read”. Nothing else. I went to “Administrator” and all were checked except: ” espresso_event_admin” and “espresso_event_manager” and “espresso_group_admin” and “create roles” and “restrict content” and maybe some others. Not sure where to find this that you are referring to. | |
After doing this Ticketing tab still not showing up. | |
With the administrator role setting, check on the capabilities that are checked off. Then save, then log out/log back in. | |
I have checked “on” all options on the User Roles for “administrator” role. Still the Ticketing is not showing up. Do you think I should disable any other plugins outside of EE? | |
OK, tried that. It didn’t work. | |
Hey Jim– I was able to reproduce the issue on my dev install. We’ve let the dev team know and will have a fix for this posted soon. | |
There will be a fix in the next update. For now, you should be able to get the ticket templates link to appear with R&P active by going into the permissions tab and re-saving the permissions settings. That page should be yoursite.com/wp-admin/admin.php?page=espresso_permissions | |
This worked Josh, thank you. I now see both ticketing and R&P. | |
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