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Not counting additional attendees when "No Information Required" is selected | Event Espresso - Staging Server

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Not counting additional attendees when "No Information Required" is selected

Posted: September 25, 2013 at 12:48 pm

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Hilarie Ashton

September 25, 2013 at 12:48 pm

We are using EE for a free museum exhibition, and we need to ticket the event simply to regulate and count all the attendees, including children. We’ve selected the “No Information Required” for additional attendees, but now they are not being counted in the final event tally which would probably cause too many people to register for the event and defeat the purpose of the plugin for us. Any suggestions?

We’re using the most recent version of Event Espresso (3.1.35.P) on WordPress 3.6.1. This is a new installation that did previously have the Lite version installed, but it is currently deactivated. Any help would be appreciated.


Josh

September 25, 2013 at 1:33 pm

Hi Hilarie,

I checked this out on a few test sites and I’m not able to reproduce this. We can look into this further. Can you send log in details via this form:

http://staging.eventespresso.com/send-login-details/


Josh

September 25, 2013 at 2:10 pm

I checked and it’s working as expected. I signed up for 3 tickets for the first “Test Event” on the list.

It had 45 available spaces.

After I signed up for 3 tickets it had 42 available spaces.

While I was signing up for the event, I did notice that the event time selector has the quantity feature active. This feature is experimental and does not work as expected in many cases. If you need to set limits of 25 per time slot it’s best to set up an event for each event time slot to ensure the event doesn’t get overbooked.


Hilarie Ashton

September 25, 2013 at 2:12 pm

I see. I didn’t realize it had something to do with the event time selector. Thanks!
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The original Forum description...

Status: closed

Updated by Hilarie Ashton 11 years, 4 months ago ago

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