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No email received when customer tried to sign up twice | Event Espresso - Staging Server

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Home › Forums › Event Espresso Premium › No email received when customer tried to sign up twice

No email received when customer tried to sign up twice

Posted: April 18, 2013 at 4:55 pm

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Dean

  • Support Staff

    •

April 19, 2013 at 4:13 am

Hello,

Well you should receive an email when someone registers regardless of their payment status.

However this is not always the case for the customer, depending on the settings. For example in the general settings there are “Send payment confirmation emails?”
and “Send registration confirmation emails before payment is received?” which affect when emails go out.

Also in the events themselves you can affect this by changing the option “Default Payment Status for Event:” to anything other than No Change.

Therefore I would check your settings first.

If not then it could be something to do with the server. SMTP plugins or services such as Mandrill or PostMark can assist with email deliverability.

Using the same email twice should have no bearing on registration or emails. Also regarding the PayPal issue, is this an isolated case or are other customers having the same problem?
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The original Forum description...

Status: closed

Updated by Dean 11 years, 10 months ago ago

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