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No Downloads or License Key Information Shown - Paid but Cannot Dowload Product | Event Espresso - Staging Server

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Home › Forums › Event Espresso Premium › No Downloads or License Key Information Shown – Paid but Cannot Dowload Product

No Downloads or License Key Information Shown – Paid but Cannot Dowload Product

Posted: December 28, 2012 at 1:08 pm

Viewing 2 reply threads


Kate Zabriskie

December 28, 2012 at 1:08 pm

Hello. I just purchased a business license. When I go to my account page and click the download link, it refreshes the page rather than downloading the product. Furthermore, there is no data listed under the “Site License Keys” section, nor is anything listed under the “Downloads” section. Something appears to not be working correctly.


Josh

December 28, 2012 at 1:36 pm

Hi Kate,

I’m sorry for the trouble. New accounts where the purchase went though PayPal are not getting recorded correctly. One of the developers has been looking at this issue all day.

I’ve updated your account and added the key. Again, I’m sorry for the trouble.


Kate Zabriskie

December 28, 2012 at 1:43 pm

That was fast! How irritating for your colleague. I hate it when I can’t resolve those kinds of things. In any event,thank you very much for the manual workaround, and have a great New Year.
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The original Forum description...

Status: closed

Updated by Kate Zabriskie 12 years ago ago

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