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No Download Link After Purchasing | Event Espresso - Staging Server

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Home › Forums › Event Espresso Premium › No Download Link After Purchasing

No Download Link After Purchasing

Posted: February 28, 2013 at 10:44 pm

Viewing 9 reply threads


Meng

February 28, 2013 at 10:44 pm

Hi! I have already registered myself before purchasing my Event Espresso Personal License. Transaction ID #xxxxxxxx. I went to the url, signed in, but could not find the download link for the product I’ve just bought. Why is that?

  • This topic was modified 11 years, 12 months ago by Seth Shoultes. Reason: moving to the correct forum


Meng

March 1, 2013 at 12:29 am

The download link can’t be the one on the top of my account page, right? Because every time I click it, it only refreshes the page and my license key remains blank. I urgently need help.


Dean

  • Support Staff

    •

March 1, 2013 at 1:49 am

Hello Meng,

Are you signing in under the right username? This user has no licence attached to it.

Can you forward your purchase email to support @ eventespresso.com and I can take a look into it. If I cannot resolve it then unfortunately I will have to pass it onto sales who work USA time.


Meng

March 1, 2013 at 2:01 am

Hi Dean,

Finally, a respond from a staff! Thank you! I’ve just forwarded my purchase email to support@eventespresso.com and instantly received Delivery Status Notification (Failure) from the Mail Delivery Subsystem. This is so frustrating. :(

Is there any other way?


Meng

March 1, 2013 at 2:04 am

Almost forgot. Yes, I’m signing in with the right username (hotmaroni). Meng is my nickname.


Dean

  • Support Staff

    •

March 1, 2013 at 2:10 am

Hello,

I do require a copy of that email as I do not have access to the sales data. I tested the support email and it works fine, no failure.

However, please replace support with dean and send again.


Meng

March 1, 2013 at 2:26 am

I’ve just forwarded my purchase email to you. So far there’s no Delivery Status Notification (Failure) email I received. Still crossing my fingers, though. But thank you for your respond, Dean.


Dean

  • Support Staff

    •

March 1, 2013 at 2:43 am

Hello Meng,

Thank you very much for the email. I have activated your account and your downloads will be available in the Account page.

I will be forwarding your details to sales to find out what went wrong.

I am very sorry for the trouble, and if you have any more questions please advise via the support forums.

Thanks


Meng

March 1, 2013 at 3:49 am

Hello again Dean!

I’ve checked my account page. Now it’s all there! Thank you so much for your quick respond. You rock!


Dean

  • Support Staff

    •

March 1, 2013 at 3:55 am

No problem! Glad we got it sorted.
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Status: closed

Updated by Dean 11 years, 12 months ago ago

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