Meng
| February 28, 2013 at 10:44 pm Hi! I have already registered myself before purchasing my Event Espresso Personal License. Transaction ID #xxxxxxxx. I went to the url, signed in, but could not find the download link for the product I’ve just bought. Why is that? -
This topic was modified 11 years, 7 months ago by
 Seth Shoultes. Reason: moving to the correct forum
|
Meng
| March 1, 2013 at 12:29 am The download link can’t be the one on the top of my account page, right? Because every time I click it, it only refreshes the page and my license key remains blank. I urgently need help. |
Dean
| March 1, 2013 at 1:49 am Hello Meng, Are you signing in under the right username? This user has no licence attached to it. Can you forward your purchase email to support @ eventespresso.com and I can take a look into it. If I cannot resolve it then unfortunately I will have to pass it onto sales who work USA time. |
Meng
| March 1, 2013 at 2:01 am Hi Dean, Finally, a respond from a staff! Thank you! I’ve just forwarded my purchase email to support@eventespresso.com and instantly received Delivery Status Notification (Failure) from the Mail Delivery Subsystem. This is so frustrating. :( Is there any other way? |
Meng
| March 1, 2013 at 2:04 am Almost forgot. Yes, I’m signing in with the right username (hotmaroni). Meng is my nickname. |
Dean
| March 1, 2013 at 2:10 am Hello, I do require a copy of that email as I do not have access to the sales data. I tested the support email and it works fine, no failure. However, please replace support with dean and send again. |
Meng
| March 1, 2013 at 2:26 am I’ve just forwarded my purchase email to you. So far there’s no Delivery Status Notification (Failure) email I received. Still crossing my fingers, though. But thank you for your respond, Dean. |
Dean
| March 1, 2013 at 2:43 am Hello Meng, Thank you very much for the email. I have activated your account and your downloads will be available in the Account page. I will be forwarding your details to sales to find out what went wrong. I am very sorry for the trouble, and if you have any more questions please advise via the support forums. Thanks |
Meng
| March 1, 2013 at 3:49 am Hello again Dean! I’ve checked my account page. Now it’s all there! Thank you so much for your quick respond. You rock! |
Dean
| March 1, 2013 at 3:55 am No problem! Glad we got it sorted. |
