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No confirmation mail upon registration, does work from dashboard | Event Espresso - Staging Server

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No confirmation mail upon registration, does work from dashboard

Posted: February 18, 2013 at 4:54 pm

Viewing 3 reply threads


Stichting Festival Aangeschoten Wild

February 18, 2013 at 4:54 pm

Dear EE-specialists,

I have searched the forums quite a bit, but cannot find a solution to my problem. The topic title says it all: if someone registers for an event and completes payment, no confirmation e-mail is sent. However, if I use the Dashboard-link to manually resend these confirmation mails, it works perfectly.

Settings are specified below. I’m using version 3.1.30.5P with Pronamic’s iDeal payment gateway.

General settings:

Send payment confirmation e-mails?: yes

Send registration confirmation emails before payment is received?: no

Use fancy email headers?: no

Event settings:
Send custom confirmation emails for this event?: yes

Use a pre-existing email?: Voorverkoop ticketsysteem

Furthermore, I checked for conflicts in my custom functions. However, disabling those (uploading an empty custom_functions.php file) does not solve the problem.

Curious to your thougts, and looking forward to your help!

Kind regards,
Bram

P.S.: If I did miss a topic that exactly covers this problem, my apologies.


Josh

February 19, 2013 at 9:32 am

Hi Bram,

It’s likely the Pronamic IDEAL plugin. We didn’t develop it, we do not support it, and we’ve seen similar issues when other folks have tried using it with Event Espresso.

One way to work around the issue is use one of the included Event Espresso gateways, or set:

Send registration confirmation emails before payment is received?:

to yes. The Pronomic Ideal plugin likely isn’t firing the Event Espresso email hook when a payment is received.


Stichting Festival Aangeschoten Wild

February 20, 2013 at 4:54 am

Thanks, I’ll check with Pronamic then.


Stichting Festival Aangeschoten Wild

March 6, 2013 at 4:44 am

Problem was solved by Pronamic, in version 1.2.5 of their plugin.
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Status: closed

Updated by Stichting Festival Aangeschoten Wild 11 years, 10 months ago ago

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