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Need license key reset after adding www. to domain | Event Espresso - Staging Server

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Home › Forums › Event Espresso Premium › Need license key reset after adding www. to domain

Need license key reset after adding www. to domain

Posted: November 29, 2012 at 12:28 pm

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Scott Prath

November 29, 2012 at 12:28 pm

We recently had to change our domain from bilinguistics.com to http://www.bilinguistics.com after installing an SSL cert.

We’re now seeing the following message in WP Admin:

“You have the correct Site License Key for Event Espresso but your current membership access only allows for automatic upgrades on one domain. Please log into your account to manage your Site License Keys or purchase a support license now.”

Do I need to reset our license?

Thanks!


Josh

November 29, 2012 at 12:59 pm

Hi Scott,

We can try resetting the key for your site. I’ll reset that right now, and what you can do next is go to Event Espresso>General settings on your site and remove the key there and save. Then you can go to your account page and copy then paste the key from the account page into the key field in Event Espresso>General Settings, then save again.


Scott Prath

November 29, 2012 at 2:42 pm

Thank you. That seemed to do it.
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Status: closed

Updated by Scott Prath 12 years, 2 months ago ago

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