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My new order did not come with advertised addons | Event Espresso - Staging Server

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Home › Forums › Event Espresso Lite › My new order did not come with advertised addons

My new order did not come with advertised addons

Posted: January 7, 2014 at 7:39 am

Viewing 6 reply threads


tamara smith

January 7, 2014 at 7:39 am

I just bought the Business License edition of Events Espresso. The only add on I have in my account however is the calendar. I’m also wondering is I have the correct events espresso download. Mine is called events espresso free “lite”. Just a bit confused and could us some clarification on this.
thanks

Also- do you offer installation?


tamara smith

January 7, 2014 at 7:57 am

In addition- I am prompted that a support license is needed to add venues & pother basic features. The license I have is a number followed by _free. Was I given the wrong license?


Anonymous

January 7, 2014 at 8:06 am

Hi Tamara,

It would appear you license has not automatically applied to your account. I have contacted sales and someone will be in contact with you very shortly.

We do offer an installation service yes.

Depending on your requirements we have a ‘Basic Install’
http://staging.eventespresso.com/product/basic-install/

Or ‘Basic Install with Configuration’ in which we also setup one of our gateways (your choice) and test a transaction to ensure all is working well.
http://staging.eventespresso.com/product/basic-install-with-configuration/


Jonathan Wilson

  • Support Staff

    •

January 7, 2014 at 8:17 am

Hi Tamara,

I am sorry for your trouble. I have corrected your account. You should now see the files and premium license key in your account.

Let us know if you have any issues.


tamara smith

January 7, 2014 at 8:39 am

Thank you!! Is there a cost associated with installation?


tamara smith

January 7, 2014 at 8:40 am

I meant with the business version?


Jonathan Wilson

  • Support Staff

    •

January 7, 2014 at 8:58 am

Hi Tamara,

If you would like for us to do the installation for you, you can purchase a Support Token and we can do that for you: http://staging.eventespresso.com/product/priority-support-tokens/
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Community-based support for the free version of Event Espresso.

Status: closed

Updated by Jonathan Wilson 11 years ago ago

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