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Multiple Emails | Event Espresso - Staging Server

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Home › Forums › Event Espresso Premium › Multiple Emails

Multiple Emails

Posted: April 18, 2014 at 12:24 pm

Viewing 13 reply threads


David

April 18, 2014 at 12:24 pm

Im getting 2 or 3 emails for event confirmation rather than just 1

Any Ideas ?


David

April 18, 2014 at 12:24 pm

EE3 by the way


Lorenzo Orlando Caum

  • Support Staff

    •

April 18, 2014 at 12:44 pm

Hi there David,

Any recent changes to your WordPress site such as updates or new plugin installs?

Also what version of Event Espresso are you running?

—
Lorenzo


David

April 18, 2014 at 12:50 pm

EE3

no updates or anything new – but this is a new espresso system and events so just one live and noticed multiple emails


Lorenzo Orlando Caum

  • Support Staff

    •

April 18, 2014 at 1:11 pm

Hello again,

Are you using any plugins that have an email functionality such as WP-SMTP?

Also, is this a real email address or is it a group/forwarding email?

—
Lorenzo


David

April 18, 2014 at 1:30 pm

Its a real email address on the server – this email then forwards the emails to 3 people

Just had another online entry – Only got one email for confirmation this time – followed by (10 mins later) a payment email


David

April 18, 2014 at 1:50 pm

newsletter plugin that uses email


Lorenzo Orlando Caum

  • Support Staff

    •

April 18, 2014 at 1:55 pm

This sounds like the correct behavior:

https://staging.eventespresso.com/topic/multiple-emails-2/#post-92778

—
Lorenzo


David

April 18, 2014 at 2:05 pm

Your link just links to here ? This Post ?


Lorenzo Orlando Caum

  • Support Staff

    •

April 18, 2014 at 3:13 pm

Hello, you mentioned that you recently received a registration:

Just had another online entry – Only got one email for confirmation this time – followed by (10 mins later) a payment email

The above is the correct behavior.

Have you had any additional registrations since that time?

—
Lorenzo


David

April 19, 2014 at 1:36 am

Ah right yes the last one is correct

The earlier two in the day were multiples


David

April 19, 2014 at 1:36 am

No more entries yet


David

April 19, 2014 at 2:10 am

But it also looks like I’m not getting the payment confirmation emails (should i receive these as well as the reg confirmation) or do these just go to the recipient


Lorenzo Orlando Caum

  • Support Staff

    •

April 19, 2014 at 5:38 pm

Hi David,

The notifications depends on what you have setup in General Settings (Event Espresso –> General Settings).

Try registering for one of your events with a different email (not the admin email that is setup for Event Espresso).

—
Lorenzo
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Status: closed

Updated by Lorenzo Orlando Caum 10 years, 9 months ago ago

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