Support

February 18, 2013 at 10:13 am

Hi Thomas —

The forum thread you linked to is over a year old and there have been hundreds of changes to the core plugin since then. This particular issue has gone back and forth a number of times with other users complaining that if the confirmations are all in one email, then the individual attendees never get notified. Presently the admin receives a confirmation email with all the events registered for in a single checkout. You can add all the events that a specific attendee has been registered for to the email confirmation by using the [attendee_event_list] email shortcode. I’m not sure how you have your events/sub-events set up, but if you’re taking payment on one event (e.g. event registration) but not on the other events (sub-events/sessions), then you could add that shortcode to the payment confirmation email and not the registration confirmation email and set the registration confirmation to not be sent before payment is received. That should prevent the attendees from getting multiple emails since payment would only be taken once.