Posted: February 3, 2014 at 6:59 am
We often have to move attendees to different workshops and have found your tool for this to be very helpful. However, we always send ‘reminders’ out to each attendee before the event using email templates and short code EVENT DATE. We have noticed that attendees that were moved to a new date receive reminders with the old (original) date in the email. This is proving to be quite disastrous. Any fix for this please? | |
Can you confirm that you are on the latest version of the reassignment tool, 1.1.b? I thought I put in a fix for this in the last update. | |
Yes, am on 1.1b. | |
Any news on this one? It’s caused quite a bit of chaos this week as we had quite a few people move to a new course. :-( Thanks. | |
Are you using the attendee move function or the attendee clone (copy) function? | |
Move. Should we be cloning instead? | |
I’ve tried reproducing the problem, and I’m not able to get it to fail. Here are the steps I took: | |
Hi Sidney, I just tried it and it worked fine too. Is there perhaps a known issue relating to this when customers sign up for more than one event? I might have it narrowed down to multiple booking people only. Thanks, M | |
I know it was an issue with the last version of the attendee mover. I think I added the fix for it in the version where the attendee cloner was added. It’s possible there’s an edge case where it still happens, so if you can figure out what steps it takes to reproduce it, please let us know. | |
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