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Moved hosts same domain now can't update | Event Espresso - Staging Server

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Moved hosts same domain now can't update

Posted: January 25, 2014 at 10:16 am

Viewing 5 reply threads


Ruth

January 25, 2014 at 10:16 am

Hi I moved hosts – domain didn’t change it is still LearnWP.ca

Now I get this error.

You have the correct Site License Key for Event Espresso but your current membership access only allows for automatic upgrades on one domain. Please log into your account to manage your Site License Keys or purchase a support license now.

Please let me know what I need to do to be able to update EE.

Thanks


Dean

  • Support Staff

    •

January 27, 2014 at 2:38 am

Hi,

Please go to the General settings, remove the key and save, then go to your admin page here at event espresso and get your licence key and then add it into your General Settings page and save.

If that doesn’t resolve the issue, please advise further.


Ruth

January 27, 2014 at 7:17 am

Hi Dean,

I received the notification that the key was reset. I removed the old and saved the page then I put the key in again and saved again but it still doesn’t work. Same error message.


Anonymous

January 27, 2014 at 7:31 am

Hi Ruth,

I have reset your license key once more.

Please retry the steps above and advise if the error remains.


Ruth

January 27, 2014 at 9:18 am

Thanks Tony that did it!


Anonymous

January 27, 2014 at 9:24 am

Great :)

I’ll mark this thread resolved, if you do have any further issues just lets us know.
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The original Forum description...

Status: closed

Updated by Anonymous 10 years, 12 months ago ago

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