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Mobile App stuck on fetching events

Posted: June 18, 2013 at 10:41 pm

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Sawdust Art Festival

    June 18, 2013 at 10:41 pm

    I’ve seen numerous threads of this type before but nothing which fixed my version of this issue.   Here’s my details:

     

    url: sawdustartfestival.org

    API is installed

    User Roles are installed

    System status does show an problem with session.save_path (i’m on godaddy), but I didn’t see any issue of this nature on the boards with that as the problem, and EE is working otherwise.

     

    I tried this on both an android phone and an iphone, same symptom.

     

    Any suggestions?


    Dean

    • Support Staff

    June 19, 2013 at 4:33 am

    Hi,

    It is most likely that you have installed the JSON API, rather than the Espresso Services API. Whilst the JSON will be replacing the Services eventually, currently if you want to use the iPhone or Android, you need the Espresso Services API installed.

    Please see here http://staging.eventespresso.com/wiki/mobile-apps/#iphone for instructions and the Espresso Services API canbe downloaded from here http://staging.eventespresso.com/wp-content/plugins/download-monitor/download.php?id=5


    Sawdust Art Festival

      June 19, 2013 at 10:55 pm

      Thanks!   I downloaded the zip and attempted to install it as a plugin, but it failed.  I opened the zip but found no alternate installation instructions.   The other instructions in your reply were for the mobile app not the Espresso Services API.

      Message: Unpacking the package…
      Installing the plugin…
      The package could not be installed. No valid plugins were found.
      Plugin install failed.
       

      What am I missing?


      Dean

      • Support Staff

      June 19, 2013 at 11:52 pm

      Hi,

      It isn’t a plugin, it needs to be added via FTP. Sorry here are the install instructions http://staging.eventespresso.com/wiki/espresso-ticketing/#services

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