Posted: August 31, 2012 at 3:40 am
ee 3.1.25, iphone app: trying to list ‘All Attendees’ but is always stuck on ‘fetching attendees’. If I try to search individual entry say by first name, last name, email etc., works ok and brings up the entry. could this be related to *.25? the system is being used actively during this period and I am avoiding to upgrade just now please assist. | |
If you have a lot of attendees, the attendee list might be timing out trying to generate the list. Are you using the latest versions of the app and the espresso-services files? | |
Hi Chris,yes, am using 2.0 and downloaded the services through a referenced link on the forum. Maybe I should re download the services, can you point me to it? They are not listed under my downloads Thanks. | |
It started behaving like this even when the list had just about 200 and at the moment we have only about 400 attendees | |
HI, I have the same problem but “Fetching Events” and using EE 3.1.26.P | |
Here is the download: from this page http://staging.eventespresso.com/wiki/espresso-ticketing/#services | |
Thanks Dean, I will re upload once again | |
I re-uploaded the services, v2.0 too but same issue. I have left the app just showing same message, ‘Loading Fetching Attendees’ | |
I re-uploaded the services, but the same issue for me too (Loading Fetching Events)… | |
Hey Guys, Select the “I am sending login info as requested” department form. That way I can try to debug the problem. Thanks! | |
OK I’ve just sent you the credentials | |
Hey Everyone. Just thought of something. What are the permissions set to on the espresso-services directory and files? We have noticed in the past, depending on the server, that the files need to be set to 755 or 777. Not sure why, but sometimes trying the different permissions settings helps to fix this problem.
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Another thing to check is the server error logs after logging into the app to see if there are any errors produced. | |
Hi Seth, I will send logins later but I tried to play around with permissions, nothing: I had folder = 755, files = 644 and I tried to change as advised but same issue. and also thanks! | |
I tried with both 755 and 777 permissions too, but nothing changed | |
I found this while looking into another customers site: I think your theme may be outputting an extra space some where. This was a very helpful thread: | |
More info: | |
Working/non-working site comparison: | |
Notice the extra line/space in the screenshot above? I think this is a problem with another plugin, because the extra line/space is still there after switching to the Twenty Eleven theme. | |
Hey everyone, I found the issue with this persons website. In this case they installed and modified the Event Espresso Custom Files addon. One of the files they modified had an extra space at the very top of the file. As seen here: | |
@Jacopo This is the output of your website html: You have two extra lines at the top of the page, followed by a . That is not properly formed html and could be the root cause of this and probably other issues. | |
@Jacopo It looks like the theme you are using is causing the problems and outputting improperly formatted html. I activated the Twenty Eleven theme o your site and the problem was fixed. Here is a screenshot of the html source while the Twenty Eleven theme was active: | |
Hi Seth, | |
September 10, 2012 at 12:54 pm Hi Jacopo, In order to debug and fix your theme or other plugins. We will need you to purchase a support token. | |
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