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Missing Registrants on the Latest Event Espresso | Event Espresso - Staging Server

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Missing Registrants on the Latest Event Espresso

Posted: June 20, 2013 at 5:27 pm

Viewing 7 reply threads


mogammad noordien

June 20, 2013 at 5:27 pm

Good day,

I am having some serious problems with Event Espresso. When someone registers on our site and then decides to immediately register someone else it does the following:

 

1. Send Person A and emails saying they have registered

2. If I were to quickly look at the attendees I will see Person A

3. Registering Person B will send Person B an email as well

4. The attendee list will only have Person B in the list

 

Please help as this issue has really caused issues with our current event. It does not look good from our side as an organization.

 

Thanks


Dean

  • Support Staff

    •

June 21, 2013 at 2:38 am

Hello,

What is happening is that they are not completing the registration (i.e. they havent paid, or been sent to the Thank You page). As such their “session” is still active.

We are currently looking into a way to resolve this, there is a temporary fix that should close the session off, please see this thread http://staging.eventespresso.com/topic/attendees-disappearing-2/#post-49487


mogammad noordien

June 21, 2013 at 3:15 am

Hi,

 

Thank you, would skipping that page and directly going to the confirmation page be an alternative fix to :

unset( $_SESSION['espresso_session']['id'] );

2
    ee_init_session();


Dean

  • Support Staff

    •

June 21, 2013 at 3:34 am

Hi

The confirmation page doesnt close the session off, it needs to be the Thank you Page (or the cancelled registration page). The thank you page comes after the confirmation page.


mogammad noordien

June 21, 2013 at 3:45 am

Yes thank you, I tested it with skipping the confirmation page and it did not work.

 

Going to do the quick fix, but will this file not be overwritten when I upgrade?


Dean

  • Support Staff

    •

June 21, 2013 at 4:27 am

Hi,

No, the file will be overwritten. However, we are looking to add a permanent fix for this issue going forward so it should not be a problem.


mogammad noordien

June 21, 2013 at 9:42 am

Thank you I hope it comes in soon, will hold off on upgrading to the next release :-)


Josh

June 24, 2013 at 8:41 am

The hotfix that was released on Saturday includes some additions to the payment page that will warn users to not hit the back button in order to avoid having their registration overwritten.
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The original Forum description...

Status: closed

Updated by Josh 11 years, 7 months ago ago

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