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Missing attendees | Event Espresso - Staging Server

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Missing attendees

Posted: February 20, 2014 at 7:50 am

Viewing 5 reply threads


Carina Hume

February 20, 2014 at 7:50 am

We’re seeing an issue were a student is registered by our front desk staff, the staff member receives the confirmation email but then the student doesn’t show up in EE. Any suggestions?


Josh

February 20, 2014 at 9:53 am

Hi there,

Is there anything entered into the live search field in the attendee overview at the moment?


Carina Hume

February 20, 2014 at 12:24 pm

No.


Josh

February 20, 2014 at 5:31 pm

Can you check to see if someone deleted the registration via the admin?


Carina Hume

February 21, 2014 at 8:52 am

Nothing has been deleted.


Josh

February 21, 2014 at 9:05 am

Can you send a copy of the site’s database along with the name of the missing attendee so we can take a look? You can send this information to support@eventespresso.com

Since nothing has been deleted the attendee data should still be there.

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