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Missing Attendee Info | Event Espresso - Staging Server

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Home › Forums › Event Espresso Premium › Missing Attendee Info

Missing Attendee Info

Posted: July 3, 2013 at 11:17 am

Viewing 5 reply threads


Jennifer Doyon

July 3, 2013 at 11:17 am

Hello –

We’re having an occasional problem where there’s essentially a ‘blank spot’ in the list of attendees for an event. Please see screenshot at this link: http://www.brookfieldlibrary.org/wp-content/uploads/2013/07/missing-attendee.png

When I export the attendee data to Excel, I see a name listed, but no other information.

Can you please tell me why this happens and/or how to fix it? It’s not helpful to have a spot taken for an event with no useable attendee data.

Many thanks –
Jennifer


Josh

July 3, 2013 at 12:27 pm

Hi Jennifer,

This can happen if the form validation isn’t working and they didn’t enter a name on the registration form. Which could even be a bot. Is re-capthcha set up on the registration form page?


Jennifer Doyon

July 3, 2013 at 12:33 pm

Hi, John –

The name that showed in the exported data is someone I recognize, so I don’t believe it’s a bot. We do not use re-capthcha. Why would all the other registration forms validate, but not this one?

Thanks –
Jennifer


Josh

July 3, 2013 at 6:16 pm

If the name showed up in the export for the same registration record then it wouldn’t be a validation issue then. But to answer your question, if someone has JavaScript turned off in their browser that will turn off the validation.

The other possibility here is an earlier attendee record was deleted from the events_attendee table but the corresponding record in the events_answer table did not get deleted. I’m not sure how this would happen without direct manipulation of the database.


Jennifer Doyon

July 5, 2013 at 1:15 pm

Hi, Josh –

It definitely wasn’t direct manipulation of the database. Very strange.

Jennifer


Dean

  • Support Staff

    •

July 8, 2013 at 3:32 am

Hi Jennifer,

If you are aware of the attendee, would it be possible to get them to go to this site, with the browser they used to register and send the details to you/us? http://supportdetails.com/

Its free and takes less than a minute. It might help us see if it is a javascript issue.
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The original Forum description...

Status: closed

Updated by Dean 11 years, 6 months ago ago

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