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Missing Attendee even when when select all completed/incomplete | Event Espresso - Staging Server

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Home › Forums › Event Espresso Premium › Missing Attendee even when when select all completed/incomplete

Missing Attendee even when when select all completed/incomplete

Posted: June 20, 2013 at 8:58 pm

Viewing 8 reply threads


2redline

June 20, 2013 at 8:58 pm

I can see the attendee if I go back to the class they were in but can not see through attendee report.  Comparing that the event attendee roster with the attendee reports there are lots more missing also.  The attendee report shows 244, but the excel export shows 700+.  Something seems buggy.


2redline

June 20, 2013 at 9:06 pm

Version 3.1.33.2


Josh

June 21, 2013 at 10:06 am

Hi Joan,

Can you check to see what the status of the event is and let us know which one it’s set to?


2redline

June 21, 2013 at 8:16 pm

CLOSED


2redline

June 21, 2013 at 8:19 pm

If your response is it should not show because it is closed, then why would you set it that way,  would not make sense.


Dean

  • Support Staff

    •

June 24, 2013 at 6:03 am

Hi Joan,

I believe Josh was wanting to clarify so that we can test internally to see if we can recreate the issue you are having.

The attendees should, and do on my test server, appear regardless of the event status being closed or not.

I think it would be beneficial if we could look at your site directly.

If that is ok, please send them via http://staging.eventespresso.com/send-login-details/

NOTE: login details need to be Admin level.

ALSO it would be great to know the name an attendee and what event they are under as this will help us see where the problem lies.


Josh

June 26, 2013 at 9:16 pm

Hi Joan,

I checked your site and the video you made and the reason you’re not able to find the specific attendee you’re looking for in the attendee list is because the Event Status filter on the event overview is set to Active/Ongoing Events. If you change the Filter status for Events to All (Active / Inactive ) before going into the attendee list you’ll find them.


2redline

June 27, 2013 at 1:24 pm

even after doing that and seeing the attendee count go from 280 or so to 804, it still does not show, did you just assume that was the only reason or did you actually go though all the step and actually saw it for yourself?


Josh

July 1, 2013 at 9:20 am

Yes I went through all the steps and saw the registration myself. I could not reproduce the issue that you reported.
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The original Forum description...

Status: closed

Updated by Josh 11 years, 6 months ago ago

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