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Miscalculation in EE to Authorize.net | Event Espresso - Staging Server

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Miscalculation in EE to Authorize.net

Posted: January 9, 2014 at 8:44 am

Viewing 3 reply threads


Carina Hume

January 9, 2014 at 8:44 am

We have had two separate occurrences recently where customers were charged an extra $45 at checkout. Any idea what may be causing this?

Calendar: 2.2.1.p

MailChimp Integration: 1.2

Members Addon: 1.9.8.p

Multi Event Registration:: 1.0.5.p

Permissions: 1.5.2

Recurring Events: 1.1.8.p

Social Media: 1.1.7.p

Ticketing: 2.1.p

Event Espresso: 3.1.36.2.P

WordPress: 3.6.1


Sidney Harrell

  • Support Staff

    •

January 9, 2014 at 10:18 am

Can you give any more specifics? Which events were in the cart? What were the itemized charges on the authorize.net report? Are you using authnet SIM or AIM?


Carina Hume

January 10, 2014 at 3:43 pm

We are using AIM. Below are a couple of links to screenshots that might help.

https://www.crookedtree.org/wp-content/uploads/2014/01/Screenshot-1.jpg

https://www.crookedtree.org/wp-content/uploads/2014/01/Screenshot-2.jpg


Josh

January 10, 2014 at 5:26 pm

Hi Carina,

Is there a miscalculation on the first one? It looks correct to me. The second one is definitely off by $45. Can you check the log file in /wp-content/uploads/espresso/logs to see if there is a discrepancy there?
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Updated by Josh 11 years ago ago

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