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License problems | Event Espresso - Staging Server

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License problems

Posted: November 13, 2012 at 1:42 pm

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Andrew Clarke

November 13, 2012 at 1:42 pm

G’day,

I’m getting the following message from Event Espresso:
There is a new version of Event Espresso available. View What’s New with version 3.1.28.3.P. You need a valid Site License Key to enable automatic upgrades. Your current membership level does not allow automatic upgrades on more than one domain. Please log into your account to manage your Site License Keys or purchase a support license now.

Thus I can’t access the latest update.

I only have Event Espresso live and knowing the license key on one domain: http://www.livinglegends.org.au.

Yes, I was using a development domain prior to going live, but on that site I never entered the Event Espresso license key.

How can I resolve this issue?

Best regards, Lloyd Borrett (for Andrew Clarke).


Josh

November 13, 2012 at 2:32 pm

Hi Lloyd,

We can try resetting the key for your site. I’ll reset that right now, and what you can do next is go to Event Espresso>General settings on your site and remove the key there are save. Then you can go to your account page and copy then paste the key from the account page into the key field in Event Espresso>General Settings, then save again.


Andrew Clarke

November 13, 2012 at 6:01 pm

Thanks Josh, that did it. I’ve now been able to update to version 3.1.28.3.P.
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Status: closed

Updated by Andrew Clarke 12 years, 2 months ago ago

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