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License key not reflecting domain. | Event Espresso - Staging Server

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Home › Forums › Event Espresso Premium › License key not reflecting domain.

License key not reflecting domain.

Posted: December 1, 2012 at 9:10 pm

Viewing 5 reply threads


Terry Tomasini

December 1, 2012 at 9:10 pm

I purchased Events Espresso while developing my website using a temporary URL supplied by site host. When I moved actual domain to site and went public, my key is no longer recognized as correct.

My public domain is http://www.TomasiniTrainingCenter.com

The license shows http:~tomasini/

How do I correct?


Terry Tomasini

December 1, 2012 at 9:12 pm

CORRECTION:

The License shows 69.195.124.65/~tomasini/TTC


Dean

  • Support Staff

    •

December 3, 2012 at 3:12 am

Hello Terry,

Your account here shows that the key is not active for a website. I would start by making sure the developer site has the key removed and saved and the live site has the key added and saved. Please make sure there is nothing blocking access between your site and ours, as they need to communicate.

You can access your licence key by clicking on the Account link inthe navigation at the top of http://www.eventespresso.com.


Terry Tomasini

December 3, 2012 at 8:29 am

Dean,

I did as you requested and after entering the key in my account, this is he message I’m getting:

“You have the correct Site License Key for Espresso Calendar but your current membership access only allows for automatic upgrades on one domain. Please log into your account to manage your Site License Keys or purchase a support license now.”


Josh

December 3, 2012 at 1:07 pm

Hi Terry,

We’ll need to reset the license key one more time for that error to go away. I’ll reset that right now, and what you can do next is go to Event Espresso>General settings on your site and remove the key there and save. Then you can go to your account page and copy then paste the key from the account page into the key field in Event Espresso>General Settings, then save again.


Terry Tomasini

December 3, 2012 at 3:39 pm

All done and everyones happy! Latest update installed.

Thanks for your help.

Please close ticket.

Terry
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The original Forum description...

Status: closed

Updated by Terry Tomasini 12 years, 1 month ago ago

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