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License key issue

Posted: November 19, 2012 at 2:40 pm

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Myles Beardsmore

    November 19, 2012 at 2:40 pm

    Hi I brought a license a week or so ago and now my clients site is showing this message: “You have the correct Site License Key for Event Espresso but your current membership access only allows for automatic upgrades on one domain. Please log into your account to manage your Site License Keys or purchase a support license now.” What do i need to do to remove this?


    Josh

      November 19, 2012 at 3:32 pm

      Hi Myles,

      If you can send us WP-admin log in credentials and FTP credentials, we can update the Plugin update client file and reset the key to resolve this.

      If that is possible, please send these via our contact form:
      http://staging.eventespresso.com/contact/

      Select the “I am sending login info as requested” department form.


      Myles Beardsmore

        November 19, 2012 at 3:58 pm

        Ok thank you.


        Josh

          November 19, 2012 at 4:46 pm

          Hi Myles,

          I manually updated the pue-client.php which resolved the errors. Then reset the key, and the 1-click update to Event Espresso 3.1.28.4 worked as expected. Please let us know if any other error messages about keys appear again.

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          The original Forum description...

          Status: closed

          Updated by Josh 11 years, 10 months ago ago

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