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Latest Update stops ticket creation and edit | Event Espresso - Staging Server

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Home › Forums › Event Espresso Premium › Latest Update stops ticket creation and edit

Latest Update stops ticket creation and edit

Posted: March 15, 2014 at 3:50 pm

Viewing 5 reply threads


Hani Diab

March 15, 2014 at 3:50 pm

Using WP 3.8.1 and we just updated Event Espresso to version 4.1.9.1.reg. Am trying to update an event registration we have opening in 2 days and I cannot edit an existing ticket, nor can I create a new one. Nothing happens when clicking edit, clicking on create only refreshes screen.


Dean

  • Support Staff

    •

March 17, 2014 at 3:16 am

Hi Hani,

What version did you update from? Do you know what version the event was created in?

I’m not seeing this issue on my test sites after update.


Hani Diab

March 17, 2014 at 5:13 pm

We moved up from 4.1.9.reg. The event, tickets and pricing was created in 4.1.9. After the update, the problems above were discovered as well as the same error others were getting about form data not being applied to any valid registrations, but resetting my payment methods seemed to resolve that issue. We also noticed that on the Transaction page the apply and refund buttons no longer work.


Dean

  • Support Staff

    •

March 18, 2014 at 2:19 am

Is it possible to get your login details in order to look into this?

If so, please send them via http://staging.eventespresso.com/send-login-details/

NOTE: login details need to be Admin level and FTP details are appreciated.


Dean

  • Support Staff

    •

March 19, 2014 at 7:34 am

Hi,

Thanks for the login details.

The plugin Admin Menu Editor has broken javascript. As the Event Espresso pages use JavaScript, this plugin is effectively stopping it from working.

A short term fix would be to disable the Admin Menu Editor plugin.


Hani Diab

March 19, 2014 at 2:26 pm

Dean, You’re the Man. Thank You.
That plug in is not really used so disabling it works for me. Happy to be using EE completely again.
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The original Forum description...

Status: closed

Updated by Hani Diab 10 years, 10 months ago ago

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