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Key reset directions are confusing | Event Espresso - Staging Server

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Home › Forums › Event Espresso Premium › Key reset directions are confusing

Key reset directions are confusing

Posted: April 8, 2013 at 9:23 am

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CFNLPOA

April 8, 2013 at 9:23 am

I’m sorry — I feel stupid but when I read the directions for the key reset I had to read it multiple times then I still messed up because I hit the exit on the current screen not the next page, there was no confirmation message and no email saying that you will get to it, so I figured I was doing it wrong. Why I got confused
The part where it says

> after putting the reason here and submitting the form, just exit the window and we’ll still get your request.

confused me can you rewrite it to says something more clear like:

> after putting the reason here [hit continue to purchase, which will submit the form, then just exit the window and we’ll still get your request.
Or just remove the To Purchase on the button and leave it Continue
Just a usability issue — thanks for your time.


Chris Reynolds

  • Support Staff

    •

April 8, 2013 at 11:54 am

The reason why it’s written this way is because if you are requesting a reset because you are going from a development server to a live server you don’t need to purchase a reset, you just fill out the form and close the window.

However, if you are moving your license from one domain to another and it’s not a dev-to-live server move, then you do need to purchase a reset.

Ideally, you wouldn’t add your license key to your development server at all and this wouldn’t be an issue, but we are going to work on adding that to the in-plugin documentation in an upcoming version.
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Status: closed

Updated by Chris Reynolds 11 years, 10 months ago ago

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