Posted: March 19, 2014 at 1:16 pm
WordPress Version: I have a person that signed up for an event with 4 atendees @ $55.00 each for a toatl of $275.00 The invoice shows this correctly, however the system shows him owing $335.00 a difference of $60.00 I changed the payment to reflect $275 paid and tried to change the status to paid but the system returned it to pending. | |
| Hi Rob, Was this a Mutli Event Registration using a Cart link or a single registration with multiple tickets? |
Mulit Event Registration. He did process other registrations in separate transactions | |
Hi Rob, Could you try adjusting the amount in the Edit Attendee Payment Record screen by using this field: http://cl.ly/image/0Z1W3m2G3B3V It accepts negative values. Then you should be able to set the payment status to completed. — | |
A negetave payment of $60 showed he still owed $120. | |
Edit payment page now showing the completed payment of 335 Transaction status And finally the invoice showing 4 registrations @ $55 | |
Sorry I gave an incorrect answer before it was a single registration with multiple tickets? | |
Thanks for explaining further. I’m actually not sure how this happened but I believe I can help you get your numbers to match up. 1) One this page (Edit Attendee Data): http://naweoa.org/Working/EE/payment2.jpg …could you set the price at 55 and the quantity at 5 and click update. This should move the cost to 275. 2) On this page (Edit Attendee Payment Record): http://naweoa.org/Working/EE/payment.jpg …could you enter a -60 in the new payment amount field? That should bring the balance to 0 and allow the payment status to move to completed. — | |
Through much tweaking I have got the numbers to match. Thanks for your help on that. | |
Hi there Rob, Thanks for an update. I really am not sure how it happened, otherwise I would have shared some ideas. Please do let us know if it happens again. — | |
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