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Invoice Payments Double Email | Event Espresso - Staging Server

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Home › Forums › Event Espresso Premium › Invoice Payments Double Email

Invoice Payments Double Email

Posted: December 16, 2013 at 12:59 pm

Viewing 4 reply threads


Al Joly

December 16, 2013 at 12:59 pm

The invoice payment option sends 2 emails out.

We’re using 3.1.34.1P – I have checked the change logs and cannot see a fix for it in the newest version.

Do you have a fix for this?


Sidney Harrell

  • Support Staff

    •

December 16, 2013 at 5:21 pm

Do you have the default payment status set to “Completed”?


Al Joly

December 17, 2013 at 10:08 am

No we do not. We have it set to Incomplete, because we don’t want any transactions that are declined to be shown as Completed.


Jonathan Wilson

  • Support Staff

    •

December 17, 2013 at 1:50 pm

Hi Al,

Can you try to rule out any plugin conflicts. Deactivate all non Event Espresso plugins and test to see if the issue is still occurring. If it is not, then we know it is a problem with another plugin. You can then find out which plugin it is by reactivating each plugin individually and testing to see if the problem starts happening after the activation. When it occurs after activating a plugin, then we know this is the culprit.

If that doesn’t help, you can try installing our Postmark/Mandrill add-on that is in our pre-release channel. You can opt-into the pre-release channel from within your account.


Al Joly

December 17, 2013 at 2:04 pm

I talked to another EE developer that said she had talked to EE Support and they acknowledged this as a bug in the EE system.


Sidney Harrell

  • Support Staff

    •

December 17, 2013 at 3:59 pm

The invoice gateway itself doesn’t send out any email. When you click on the finalize link, it does run the email after payment function, which only sends out an email if the payment status is “Completed”.
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The original Forum description...

Status: closed

Updated by Sidney Harrell 11 years, 1 month ago ago

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