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Installation and configure service support

Posted: March 13, 2014 at 8:31 am

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Alan Jodoin

    March 13, 2014 at 8:31 am

    Hi. When purchasing my business license I also purchashed the basic installation and configure service. I was filling out the form to provide my ftp and wp login info but I was also asked to provide the url to my Support Topic url…so I hope this is the correct place tp post this. Do I list the url to this post in my priority support request for the installation?


    Jonathan Wilson

    • Support Staff

    March 13, 2014 at 11:14 am

    Hi Alan,

    Thanks for your purchase. I will begin the installation. Which payment gateway will you be using?


    Alan Jodoin

      March 13, 2014 at 11:29 am

      I’ll have to ask the client, sorry. Do you have a listing of supported gateways you could send me? Thanks.


      Jonathan Wilson

      • Support Staff

      March 13, 2014 at 11:32 am

      Yes. Click the “EE3 Gateways” tab on this page: http://staging.eventespresso.com/features/payment-options/


      Jonathan Wilson

      • Support Staff

      March 13, 2014 at 11:52 am

      I went ahead and set up a testing event, ran through the registration and payment (with Paypal), and scanned the ticket with my Android phone using the EE HD mobile app.


      Alan Jodoin

        March 13, 2014 at 12:11 pm

        Thanks. I’m waiting to here back from the client but my guess is they will use PayPal Pro. Is everything else set up and ready to go?


        Jonathan Wilson

        • Support Staff

        March 13, 2014 at 12:34 pm

        Hi Alan,

        Yes. I have installed all of the add-ons that are included in the Business License. I only activated a few of them, because I’m not sure whether you will use all of them. You can find them in the Plugins area of the dashboard.

        Please let me know if I can do anything else for you.

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