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Incorrect balance sent to paypal | Event Espresso - Staging Server

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Home › Forums › Event Espresso Premium › Incorrect balance sent to paypal

Incorrect balance sent to paypal

Posted: April 19, 2014 at 9:28 pm

Viewing 4 reply threads


Patrick

April 19, 2014 at 9:28 pm

My organization offers scholarships for a partial amount of the registration. To do this, the attendee first makes a scholarship request (via email), then an admin creates a partial registration in EE (v 3.1.35.2.P) and applies the scholarship amount so that it shows in the “Total Amount Paid to Date” field in the payment record page.

The problem is that when the attendee receives the Invoice/Payment Reminder email (and edits their registration, then goes to Paypal to pay the remaining balance), EE ignores the existing balance and asks the attendee to pay the full amount.

Any suggestions? Perhaps there’s a better process I should implement, or a patch? Thank you!


Lorenzo Orlando Caum

  • Support Staff

    •

April 20, 2014 at 1:08 pm

Hi there Patrick,

Are you modifying the ticket price through the Edit Attendee Data screen before sending the payment requests?

http://cl.ly/image/2R0a3g2o233J

—
Lorenzo


Patrick

April 20, 2014 at 8:55 pm

Yes.
“Total Amount Owing” = less than the cost of the event. Then, I send the Invoice, and the resulting link (after updating questions) leads the customer to a PayPal page asking them to pay the full amount of the event.


Lorenzo Orlando Caum

  • Support Staff

    •

April 20, 2014 at 9:53 pm

Hello again,

Please backup and update to the current version of Event Espresso:

http://staging.eventespresso.com/wiki/change-log/

Then make this change on the Edit Attendee Data page:

http://cl.ly/image/0l3Z2A230N0N

When you send the invoice email, it will have the updated pricing:

http://cl.ly/image/3M0r03240S0C

—
Lorenzo


Patrick

April 21, 2014 at 7:03 pm

It never occurred to me to change the ticket prices, rather than fiddling with the amounts the customer paid… That works perfectly!

Many thanks for your help!

-Pat
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Updated by Patrick 10 years, 9 months ago ago

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