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Incomplete Payment Status shown after successful PayPal transaction | Event Espresso - Staging Server

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Incomplete Payment Status shown after successful PayPal transaction

Posted: January 5, 2014 at 6:47 am

Viewing 4 reply threads


Jake Vizner

January 5, 2014 at 6:47 am

I registered 3 team members for an event using 1 member as a primary attendee with “add additional attendees” option. I used club’s PayPal account and the transaction went successfully through — I received a confirmation email from PayPal and all 3 attendees have a green icon under paid status column under Attendees view.

However, the Thank You page displayed the red icon and Incomplete Payment status. Please see the attached picture: http://d37toastmasters.org/wp-content/uploads/2014/01/ee-pic1_1-5-2014.jpg

Thank you,

Jake


Anonymous

January 6, 2014 at 2:53 am

Hi Jake,

When viewing the attendees now (via the attendee list) is the payment status Complete or still Incomplete?

Unfortunately it is becoming common for long delays in Paypal’s IPN service. Josh has recorded delays of over 50 seconds from the time of payment to the site receiving the IPN.

This results in the thank you page displaying Incomplete on return, but then when the user refreshes the page the status updates to Complete.

We are looking into possible ‘fixes’ but ultimately this is down to Paypal’s delays.

We have recently been recommending using other services such as Stripe.


Jake Vizner

January 6, 2014 at 3:45 am

Hi Tony,

Thank you fro the explanation. Could you display an hour glass (and/or optional verbiage ‘Waiting for PayPal response’) while waiting for response from PayPal?

While switching to Stripe might be something we consider down the road, we need to stick with PayPal for now.

Thank you,

Jake


Josh

January 6, 2014 at 11:09 am

Hi Jake,

We are looking into using something like Ajax or the WordPress heartbeat API to check and periodically update the thank you page with payment notification updates.


Jake Vizner

January 6, 2014 at 11:15 am

Thank Josh. It sounds good, I’m going to close this ticket now.

Jake
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The original Forum description...

Status: closed

Updated by Jake Vizner 11 years, 1 month ago ago

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