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i have the security error like many others | Event Espresso - Staging Server

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Home › Forums › Event Espresso Premium › i have the security error like many others

i have the security error like many others

Posted: August 29, 2013 at 2:01 am

Viewing 7 reply threads


Paul

August 29, 2013 at 2:01 am

i am suffering too with the
‘Sorry, there was a security error and your registration was not saved.’

i have followed other threads and tried the cache resolve to no avail.

any suggestions at all. i am not tech savvy at all please speak slow and clear for me to understand LOL


Dean

  • Support Staff

    •

August 29, 2013 at 4:15 am

Hi Paul,

Can you provide a process or explanation about how you come across this error – what are you doing at the time, what menus did you click etc. Also are you logged in as the site admin at the point the issue occurs or as another role?

It will help us pinpoint the issue.


Paul

August 30, 2013 at 10:06 pm

dean
yes absolutely – whilst in admin mode and i an attempt to register as if i was a client i have absolutely no issues.
logout of admin mode and go to my events page and attempt to register i complete the form submit and that is when i get a message

‘Sorry, there was a security error and your registration was not saved.’

anything further you need to know just ask

thanks in advance


Paul

September 1, 2013 at 10:07 am

i will add that i’m not super technical when it comes to websites so go gentle..


Dean

  • Support Staff

    •

September 1, 2013 at 11:42 pm

Thanks Paul.

Have you modified any of the Event Espresso templates at all? It doesn’t look like you have but sometimes we can’t be sure.

Is there any caching plugin installed and active? Again it doesn’t look like it but I want to be sure.


Paul

September 2, 2013 at 10:39 am

I have only added question to the registration form otherwise everything is “as is” no I’m not running a cache plugin
Send me a secure email and I’ll give you admin rights to poke around if that’s preferred just wish to resolve the issue fast


Jonathan Wilson

  • Support Staff

    •

September 2, 2013 at 11:05 am

Hi Paul,

May we log into your site to have a look? If so, please send us WP Admin credentials through the form on this page: http://staging.eventespresso.com/send-login-details/


Dean

  • Support Staff

    •

September 14, 2013 at 3:43 am

Hi

You have WP Super Cache installed and activated.

Can you please either clear the cache and deactivate and clear your browser cache or modify the settings to exclude event espresso pages and clear your cache.

Im 99% certain it’s caching issue. Event Espresso pages simply cannot be cached, it breaks things.
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Updated by Dean 11 years, 4 months ago ago

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