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I have lost my event espresso plugin | Event Espresso - Staging Server

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I have lost my event espresso plugin

Posted: December 6, 2012 at 3:39 am

Viewing 3 reply threads


Raoul Pattiasina

December 6, 2012 at 3:39 am

The reason I am making this new topic inj this forum is because I already contactes via the Contact Us form, I got the following message back:

Due to the amount of emails we receive everyday, our email response time may be longer than expected. For a quicker response, we encourage you to post your questions in our forums. If this is a pre-sales question, please post in our Pre-sales Forum.

Here is a copy of your form submission on the Event Espresso website:

12/06/2012

I purchased Event Espresso plugin with the Paypal Account of a friend of mine.
I used the Plugin on my previous running website http://www.minutemeet.nl
Because of a computercrash I have Lost the event espresso plugin wich was a .zip file.
Because I didn’t purchase via my own Ideal ( at that time I didn’t have an Ideal account) I didn’t receive any purchase confirmation mail.

My question is:
How can I download a copy of my lost file?

Thanx in advance


Seth Shoultes

  • Support Staff

    •

December 6, 2012 at 9:27 am

Hi Raoul,

Sorry to hear about that. I have found your payment record and will update your account shortly.


Dean

  • Support Staff

    •

December 6, 2012 at 9:30 am

Hi Raoul,

If you didn’t use your own email, then you can perhaps ask your friend if they have retained a copy of the confirmation email with the login details

If they have not, then you will need to email sales (at) eventespresso with the full details of your purchase: name of purchaser, email used, purchase date, payment details and any other relevant information that can be used to help confirm your or the purchasers identity.

It is likely that if the identity can be confirmed, we will contact you via the email used to purchase due to security reasons. If that is your friends email, you will need to advise them of this possibility.


Seth Shoultes

  • Support Staff

    •

December 6, 2012 at 9:37 am

Thanks Dean :)

Hi Raoul,

I updated your account. So you should have access now.
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Status: closed

Updated by Seth Shoultes 12 years, 1 month ago ago

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