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How to complete a payment by check? | Event Espresso - Staging Server

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How to complete a payment by check?

Posted: March 21, 2013 at 11:38 pm

Viewing 3 reply threads


MAGentix

March 21, 2013 at 11:38 pm

Hello,

We offer participant to pay by check. I just received the check so I would like to complete the payment.
This is what I did:
1) I clicked on the attendee
2) I changed payment status to complete
3) Result: payment marked as completed (green), but how do I change the Amount Paid to date? Total amount owing and total amount paid are different. How can I make those two boxes match?

Plus what is the type Invoice? An attendee fille out the registration form. He selected payment by check and on the attendee report we could read type Invoice. Why not type: check?

Many thanks,
Geneviève


Dean

  • Support Staff

    •

March 22, 2013 at 2:24 am

Hello,

If you click the Attendee, you are taken to the individual attendee edit screen http://d.pr/i/9rIS

If you look on the right there is a link to the View/Edit Payment.

Clicking that will take you to a screen where you can update the payment manually.

By default if the Check/Money Order payment gateway is used, it will insert the word Check as the payment type. This can also be edited from the payment screen mentioned above.

If it is saying Invoice then the Invoice Payment Gateway was used. You can check what gateways are active by visiting the Payment Settings page.


MAGentix

March 22, 2013 at 9:33 am

Hi,

Thanks for your answer.
If I understand you well, I did all that. Still the Total Amount Owing doesn’t match the Total Amount Paid to date.
In other words, the payment is complete, but participant still owing us the Total Amount.
Is there a way to clear to $0.00 the Total Amount Owing?

Many Thanks,
Geneviève


Chris Reynolds

  • Support Staff

    •

March 22, 2013 at 1:42 pm

I actually recorded a screencast on this exact issue just today:

http://www.youtube.com/watch?feature=player_embedded&v=1pMUSvo02iI
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Status: closed

Updated by Chris Reynolds 11 years, 10 months ago ago

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