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How long does it take to reset licence key?

Posted: February 27, 2013 at 5:34 pm

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Mike Mills

    February 27, 2013 at 5:34 pm

    I have paid for a reset and our clients site is now live.
    My account still says that it is pending.
    How long does this reset take?


    Seth Shoultes

    • Support Staff

    February 27, 2013 at 7:19 pm

    Sorry about the delay. I manually reset it for you.


    Mike Mills

      February 27, 2013 at 7:50 pm

      Thank you.
      Why have all our settings disappeared?
      It looks like as soon as we changed nameservers, all the settings have reverted to the defaults.


      Seth Shoultes

      • Support Staff

      February 27, 2013 at 9:24 pm

      Might be that the names of your database tables have changed? Usually the settings will stay intact, unless you used some kind of back up and restore plugin. I usually use a plugin called WP Migrate DB to move sites to different servers, because it keeps the data and database tables intact.

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