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how long before purchased EE shows up in my account

Posted: April 18, 2014 at 2:29 pm

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Rob Simpson

    April 18, 2014 at 2:29 pm

    I just bought EE and need to get my configuration going. My account is now active but only shows the EE Lite/free to download. Usually when I buy a plug in it’s ready to go immediately. I’m an hour out and starting to become annoyed.

    Anyone have ideas or guidance. The email support forums said they would get back to me in 24-48 hours. Not fast enough.

    Thanks!


    Garth

    • Support Staff

    April 18, 2014 at 2:35 pm

    Hi Rob,

    How are you today?

    I’m sorry for the trouble. I’m unsure why your account was not properly configured. I’ve manually updated your account so you should have access to the downloads and support you need now. Let me know if I can do anything else for you.


    Rob Simpson

      April 18, 2014 at 2:39 pm

      Thank you, Garth. Looks like it’s there now. Working on downloading now.

      Thanks much!
      Rob


      Lorenzo Orlando Caum

      • Support Staff

      April 18, 2014 at 2:58 pm

      Hey Rob,

      Glad to hear its working! Thanks again for being a member of Event Espresso.

      —
      Lorenzo

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      Status: closed

      Updated by Lorenzo Orlando Caum 10 years, 5 months ago ago

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