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How do I capture the attendees of the event? | Event Espresso - Staging Server

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Home › Forums › Event Espresso Premium › How do I capture the attendees of the event?

How do I capture the attendees of the event?

Posted: October 12, 2013 at 6:28 pm

Viewing 5 reply threads


nicole polen

October 12, 2013 at 6:28 pm

is the only way to capture the attendees of the event through email? or is there a setting through event espresso?


Dean

  • Support Staff

    •

October 14, 2013 at 2:08 am

Hi Nicole,

Could you provide more information please – in what way do you wish to “capture” the attendees?


nicole polen

October 14, 2013 at 9:07 am

Absolutely. The account I set up goes to authorize.net website in order to capture payment. I have the send payment verification email once payment is received and no for the registration email but no email is sent when an attendee pays. Is that because they are paying on authorize.net’s website? How can I send a confirmation email to the attendee after payment as well as for the owner of the event have an email sent to them once someone signs up? Thanks Dean!


Sidney Harrell

  • Support Staff

    •

October 14, 2013 at 12:36 pm

You’ll want to confirm that email in general is working first. If you change “Send registration confirmation emails before payment is received?” to “Yes” and run through a test registration, are you receiving the emails? Or you can enter an attendee through the admin interface and send a payment notification email and see if you receive that.


nicole polen

October 14, 2013 at 12:54 pm

I do receive emails when I check yes for “send registration confirmation emails before payment is received”. I also receive emails when I send the attendee a payment notification email. Just not receiving the emails when payment is made through authorize.net. Thanks!


Sidney Harrell

  • Support Staff

    •

October 14, 2013 at 3:15 pm

Did you enter the relay response URL into your Authorize.net account? Login to Authorize.net, goto Account > Response/Receipt URLs, and see if there is an entry corresponding to the Relay Response URL in your EE->payment settings->Authorize.net SIM settings.
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Status: closed

Updated by Sidney Harrell 11 years, 3 months ago ago

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