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Hotmail email accounts not receiving emails | Event Espresso - Staging Server

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Home › Forums › Event Espresso Premium › Hotmail email accounts not receiving emails

Hotmail email accounts not receiving emails

Posted: April 10, 2014 at 9:15 am

Viewing 5 reply threads


Erin Dangler

April 10, 2014 at 9:15 am

After a customer alerted us to not getting a confirmation email, we did some tests and narrowed down the problem to Hotmail accounts only. Once I added the sending email address to my hotmail safe list, I was able to receive an email. But this has never been a problem before as I’ve always tested registration with a Hotmail account. Any thought’s or suggestions?


Lorenzo Orlando Caum

  • Support Staff

    •

April 10, 2014 at 10:01 am

Hello,

If you are not currently doing so, then I would use a transactional email service:

http://staging.eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/

—
Lorenzo


David

April 10, 2014 at 1:42 pm

We use Mandrill for a forum – Hotmail is the worst for not receiving mail (even through Mandrill) – So much so we have now banned hotmail sign ups to the forums (IPB) – I know this is not EE3/4 but its a mail issue with hotmail

I guess you get what you may for and there are not many microsoft products that are any good :-) Hotmail being one of them


Erin Dangler

April 10, 2014 at 3:03 pm

I’m actually surprised to hear that about Hotmail as we’ve never had any problems before. I always test using my own hotmail account and have always gotten emails. Do you know if Hotmail or EE did any updates that might have changed anything?


Lorenzo Orlando Caum

  • Support Staff

    •

April 10, 2014 at 3:10 pm

David, thanks for sharing that feedback.

Erin, Event Espresso doesn’t do any selective filtering for domains. It requests that an email notification be sent out and wp_mail usually handles this but we have found that using a transactional email service like postmark app or mandrill works much better for ensuring that emails are delivered.

—
Lorenzo


David

April 11, 2014 at 3:26 am

And to add – I opened case after case with Hotmail and listed our server IPs and everything – I got nowhere which is why in the end we gave up and banned hotmail registration
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Updated by David 10 years, 10 months ago ago

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