Emma Moore
| November 30, 2013 at 1:37 am We are testing the group booking function and have found that when a user uses the same email address for a booking the first transaction is being overwritten and disappearing form the back-end? I saw on a earlier post that this was due to a user using the back button on a transaction but that is not the case here.
We require an individual to be able to book and purchase tickets on behalf of users over many months. We can ask them a question that will allow us to identify which ‘group’ they belong to but is it not possible to use a single email address for multiple transactions? Is there a better way for us to achieve this using an addon? Thanks -
This topic was modified 10 years, 10 months ago by
 Dean. Reason: not a translation query
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Emma Moore
| November 30, 2013 at 1:42 am In addition to the above, if a user revists the site to book more tickets they only get an option to ‘view cart’ and not shop again? Where are we going wrong please? |
Emma Moore
| November 30, 2013 at 6:08 am ok after much reading I think this is something to do with sessions. We have successfully been selling tickets but for some reason we don’t seem to have a ‘complete registration’ button displaying which means that the payment page is the last page users visit and therefore their session is not ending. http://www.salsadance.co.uk/event-registration/?regevent_action=post_multi_attendee The Thank you page is set up but since we are using bank transfer as an option not everyone will check out using Paypal and therefore will navigate away from this page. Am I understanding this right and any ideas why the complete button is not displaying? |
Dean
| December 2, 2013 at 1:52 am Hi Emma, Yes you are right, it is to do with the sessions. If the registration isn’t completed then starting again will over write the existing registration. The bank transfer does have a complete link (it’s not a button) http://d.pr/i/o81m which needs to be clicked to finalise the purchase. |
Emma Moore
| December 2, 2013 at 9:33 am Thanks Dean, no wonder no-one has been clicking that, even I didn’t realise that was a link! Ok, how do I make that more visible and given that in my case it is also the link to click when someone request an invoice in order to pay a deposit I could do with it being a button I can place there that looks like all the other buttons throughout? Thanks! |
Sidney Harrell
| December 2, 2013 at 12:51 pm Both the bank and invoice finalize links have a class, ‘finalize_button’. I would use a plugin like My Custom CSS to add a background-color to that class, round the corners, etc, to make it more button-like. (http://chelseacamper.com/css-html-tutorials-and-tutoring-blog/2011/09/11/making-buttons-with-css/) |
