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FirstData GGE4 returns "There was a problem finding your Registration ID"

Posted: June 30, 2013 at 12:22 pm

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Sawdust Art Festival

    June 30, 2013 at 12:22 pm

    Title about sums it up, not sure what it means? Didn’t see much related to this error + FirstData in your forums. Transaction works, but it just displays the error when returning to our site.

    site: sawdustartfestival.org
    return url: http://sawdustartfestival.org/?type=firstdata_e4&page_id=168

    The option is of course currently deactivated on our site, as we’re getting 3000+ visitors a day right now. Additionally, this is also the reason the issue is urgent. Thanks in advance for your prompt response!


    Sawdust Art Festival

      July 1, 2013 at 5:26 pm

      Was anyone able to take a look at this topic today?


      Sidney Harrell

      • Support Staff

      July 1, 2013 at 6:22 pm

      Yes, I figured out what the problem was, and a solution. It involves updating the files in gateways/firstdata_e4, both the file init.php and e4_ipn.php. I’ve put the fix into this gist, but if you would like us to, we can email you a zip containing the updated files.

      link to gist: https://gist.github.com/sidharrell/5905827


      Sawdust Art Festival

        July 1, 2013 at 9:59 pm

        Success! Worked perfectly. Thanks again, I’ll let you know if any other issues arise!

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