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First Data Login/Payment Processing Problems | Event Espresso - Staging Server

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First Data Login/Payment Processing Problems

Posted: February 12, 2014 at 8:10 am

Viewing 3 reply threads


Kylie Ross Sibert

February 12, 2014 at 8:10 am

We are having immense difficulties setting up our CC payments through First Data. We have called their help line repeatedly and they do not know what is wrong. The button for payments shows up but then there is an error code instead of a payment page.

An email then comes through that says
* x_login : x_login too long. Maximum length is 20
* x_relay_url : Invalid x_relay_url. Must be the same as configured for the payment page

First Data has supplied all the information they can. They said the login code being too long has something to do with the plugin.

I would like for this to get resolved to working order with our support (any additonal tokens).


Kylie Ross Sibert

February 12, 2014 at 10:34 am

I see that you attempted to register for our event but selected the FREE option – it would need to be the $35 dollar one to see the problem

Thanks


Kylie Ross Sibert

February 12, 2014 at 10:36 am

Acct just forwarded me you errors.

Do you see the problem?


Sidney Harrell

  • Support Staff

    •

February 12, 2014 at 10:36 am

There was an extra space at the end of your payment page id in the firstdata settings. It probably got in there from a copy-paste. I removed it, and it looks like everything is working now.
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The original Forum description...

Status: closed

Updated by Sidney Harrell 10 years, 11 months ago ago

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