Posted: April 3, 2014 at 3:22 pm
I am having an issues where either our staff or people themselves are registering as husband and wife, or even just a single person and we are getting a lot of false duplications. When you register one spouse and add the second, you end up with 3 registrants. And, I several occasions where one person ends up registered 3-5 times. How can we fix this? | |
Hi Ken, By default Event Espresso will record all registrations even if a attendee/registrant clicks away and does not complete payment. Are these extra registrations appearing separately or are they grouped together? — | |
Our events are all set as free events, so there is no actaul payment. The do seem to be grouped together, ie. Three from John Doe, etc. | |
Is a link available so I can take a look? I’ll be using the following registrant name: Test Test — | |
http://www.sunhealth.org/community-education-events/ – pick an event later in the month please. | |
Thanks. Please let me know how the Test Test registrations compare to the others that you are seeing. — | |
Test Test showed up 3 times in the class. How many times did you register? | |
Hello, I registered once but selected three tickets. Your events allow up to 10 tickets at once. I would set a limit which can be done on a per event basis through the event editor: http://cl.ly/image/2u3L3I2j0P3u Be sure to void out the “TEST TEST” registrations. — | |
How do I fix that? I just looked through the settings and didn’t see where to adjust. | |
Hello, You would need to adjust this for each event and save changes. — | |
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