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False Duplicate Registrations

Posted: April 3, 2014 at 3:22 pm

Viewing 9 reply threads


Ken Reinstein

    April 3, 2014 at 3:22 pm

    I am having an issues where either our staff or people themselves are registering as husband and wife, or even just a single person and we are getting a lot of false duplications. When you register one spouse and add the second, you end up with 3 registrants. And, I several occasions where one person ends up registered 3-5 times. How can we fix this?


    Lorenzo Orlando Caum

    • Support Staff

    April 3, 2014 at 4:14 pm

    Hi Ken,

    By default Event Espresso will record all registrations even if a attendee/registrant clicks away and does not complete payment.

    Are these extra registrations appearing separately or are they grouped together?


    Lorenzo


    Ken Reinstein

      April 3, 2014 at 5:01 pm

      Our events are all set as free events, so there is no actaul payment. The do seem to be grouped together, ie. Three from John Doe, etc.


      Lorenzo Orlando Caum

      • Support Staff

      April 3, 2014 at 5:19 pm

      Is a link available so I can take a look?

      I’ll be using the following registrant name:

      Test Test


      Lorenzo


      Ken Reinstein

        April 3, 2014 at 5:24 pm

        http://www.sunhealth.org/community-education-events/ – pick an event later in the month please.


        Lorenzo Orlando Caum

        • Support Staff

        April 3, 2014 at 5:28 pm

        Thanks. Please let me know how the Test Test registrations compare to the others that you are seeing.


        Lorenzo


        Ken Reinstein

          April 3, 2014 at 5:45 pm

          Test Test showed up 3 times in the class. How many times did you register?
          Assuming it was just once, what can we do to fix?


          Lorenzo Orlando Caum

          • Support Staff

          April 3, 2014 at 6:02 pm

          Hello,

          I registered once but selected three tickets. Your events allow up to 10 tickets at once.

          I would set a limit which can be done on a per event basis through the event editor:

          http://cl.ly/image/2u3L3I2j0P3u

          Be sure to void out the “TEST TEST” registrations.


          Lorenzo


          Ken Reinstein

            April 8, 2014 at 10:42 am

            How do I fix that? I just looked through the settings and didn’t see where to adjust.
            I will make the limit 2 for all classes, as many register for themselves and a spouse. Is this a global fix, or do I have to adjust for each event?


            Lorenzo Orlando Caum

            • Support Staff

            April 8, 2014 at 11:13 am

            Hello,

            You would need to adjust this for each event and save changes.


            Lorenzo

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