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False Duplicate Registrations | Event Espresso - Staging Server

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Home › Forums › Ticketing › False Duplicate Registrations

False Duplicate Registrations

Posted: April 3, 2014 at 3:22 pm

Viewing 9 reply threads


Ken Reinstein

April 3, 2014 at 3:22 pm

I am having an issues where either our staff or people themselves are registering as husband and wife, or even just a single person and we are getting a lot of false duplications. When you register one spouse and add the second, you end up with 3 registrants. And, I several occasions where one person ends up registered 3-5 times. How can we fix this?


Lorenzo Orlando Caum

  • Support Staff

    •

April 3, 2014 at 4:14 pm

Hi Ken,

By default Event Espresso will record all registrations even if a attendee/registrant clicks away and does not complete payment.

Are these extra registrations appearing separately or are they grouped together?

—
Lorenzo


Ken Reinstein

April 3, 2014 at 5:01 pm

Our events are all set as free events, so there is no actaul payment. The do seem to be grouped together, ie. Three from John Doe, etc.


Lorenzo Orlando Caum

  • Support Staff

    •

April 3, 2014 at 5:19 pm

Is a link available so I can take a look?

I’ll be using the following registrant name:

Test Test

—
Lorenzo


Ken Reinstein

April 3, 2014 at 5:24 pm

http://www.sunhealth.org/community-education-events/ – pick an event later in the month please.


Lorenzo Orlando Caum

  • Support Staff

    •

April 3, 2014 at 5:28 pm

Thanks. Please let me know how the Test Test registrations compare to the others that you are seeing.

—
Lorenzo


Ken Reinstein

April 3, 2014 at 5:45 pm

Test Test showed up 3 times in the class. How many times did you register?
Assuming it was just once, what can we do to fix?


Lorenzo Orlando Caum

  • Support Staff

    •

April 3, 2014 at 6:02 pm

Hello,

I registered once but selected three tickets. Your events allow up to 10 tickets at once.

I would set a limit which can be done on a per event basis through the event editor:

http://cl.ly/image/2u3L3I2j0P3u

Be sure to void out the “TEST TEST” registrations.

—
Lorenzo


Ken Reinstein

April 8, 2014 at 10:42 am

How do I fix that? I just looked through the settings and didn’t see where to adjust.
I will make the limit 2 for all classes, as many register for themselves and a spouse. Is this a global fix, or do I have to adjust for each event?


Lorenzo Orlando Caum

  • Support Staff

    •

April 8, 2014 at 11:13 am

Hello,

You would need to adjust this for each event and save changes.

—
Lorenzo
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Status: closed

Updated by Lorenzo Orlando Caum 10 years, 9 months ago ago

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