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Failed Payments showing as Registered in Event Espresso and Infusionsoft | Event Espresso - Staging Server

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Failed Payments showing as Registered in Event Espresso and Infusionsoft

Posted: February 18, 2014 at 11:40 pm

Viewing 4 reply threads


Tiffany Divelbiss

February 18, 2014 at 11:40 pm

Hello – when a user registers and their payment fails, we are seeing a record of them in Event Espresso and also in Infusionsoft with a balance owed. Is there a way to change the settings so that if the users payment fails, nothing is sent to Infusionsoft? This doesn’t make sense to record a registration before the payment goes through.


Sidney Harrell

  • Support Staff

    •

February 19, 2014 at 11:41 am

The attendee in EE and the infusionsoft contact are created when the confirmation page is loaded. Most site owners want to have that information if a payment attempt fails so they have the option of contacting the user to follow up with them.


Tiffany Divelbiss

February 19, 2014 at 6:53 pm

Is there a way to turn this off as we do not want this feature? Thank you!


Sidney Harrell

  • Support Staff

    •

February 20, 2014 at 10:20 am

Not out of the box. It would have to be a rewrite customization. There are post-payment hooks that the infusionsoft calls could be moved to, but it would require making sure that the data available at those hooks matches up with what the infusionsoft calls are expecting to receive from the hooks where they are located now. We have a list of recommended developers who could help you with that.


Tiffany Divelbiss

February 20, 2014 at 7:52 pm

Thank you, unfortunately, we don’t want to invest any more into this “out of the box” product however. In the future upgrades, hopefully this can be an added feature, or at least something to toggle off and on. Thank you so much for your assistance.


Seth Shoultes

  • Support Staff

    •

February 21, 2014 at 1:28 am

Hi Tiffany,

Sorry. We have made this a lot easier to manage in Event Espresso 4. However, the Infusionsoft add-on has not been ported over, yet.

Please vote for the features are most important to your business using this form:
http://staging.eventespresso.com/ee4-add-ons-feature-requests/

Thanks!

  • This reply was modified 10 years, 11 months ago by Seth Shoultes. Reason: fixed text
Viewing 4 reply threads

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Status: closed

Updated by Seth Shoultes 10 years, 11 months ago ago

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