Posted: October 22, 2013 at 2:23 am
Using the following versions: Not a new installation but recently added JSON API to scan tickets. The link to the registration page is: http://edithunlimited.co.za/bookings/ Since added the JSON API and getting the scanning of tickets going, I am unable to export the attendee lists to Excel. My server was running PHP 5.2 which I have since had updated to 5.5. This was supposed to resolve the problem, but all I get is a blank white screen when I click on “Export to Excel”. Please advise what I should do next. Thanks, | |
| Hi Clewis, I replied in you previous thread today (apologies for the delay) Have you tried disabling the JSON API plugin and then exporting the event again? |
Hi Tony, Thanks, Deactivated JSON API and exported to ExceL and still have a blank screen, here is the link: Thanks, | |
Hi Tony, Just tried again and it is exporting to Excel correctly now…. should I only activate the JSON API once all the attendees have booked? Thanks, | |
| Hi Clewis, I’ve not been able to reproduce this locally and can not think of a reason for the JSON API to cause it. You should be able to leave the API active throughout the registrations with no issue. Could you try de-activating & deleting the JSON API plugin, re-downloaded a copy from your account page and re-upload to the server. Failing we will need the error from the white screen with WP_Debug active again so we can see what else it could be. |
| Cindy, If I recall correctly, when I logged in last time I checked the Event Espresso System Status Page and it displayed a warning message regarding memory. If you go to Event Espresso -> System Status, Look for ‘Server Configuration’ and find ‘WP Memory Limit’ is there a message displayed? If so follow these steps to increase the Memory allocated on your server. It is very similar in steps to WP_DEBUG, just again make sure you have wp_config.php backed up… just incase :) |
Hi Tony, All is well, by adding the code: Thanks for all your help Tony, much appreciated! Take care, | |
| Just to note, that code should go in wp-config.php It will likely (and does by the looks of it) still work within wp-settings.php but the correct file is wp-config.php One reason being that wp-config.php is not touched during WordPress upgrades. Other than that, great! :) |
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