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Excel download issues — troubleshooting

Posted: April 5, 2013 at 1:52 pm

Viewing 2 reply threads


CFNLPOA

    April 5, 2013 at 1:52 pm

    I have run across a few issues when I try to get the Excel download
    1.After successful download (from moz,ie,chrome)–I get the warning in MS Excel:

    > The file you are trying to open event_filename.xls is in a different
    > format than the specified file extension. Verify that the file is not
    > corrupted and is from a trusted source before opening the file.
    for now I said yes to open the file and saved as which eliminated the issue, but it would be nice to not have to do that.

    2.Downloading the file — other admins on the wordpress account had the following error:

    > Internet Explorer(8)could not download admin.php from cfnlpoa.com
    > …Please try again later.

    So this one looks like a browser issue since it can be downloaded from Firefox, and Chrome and IE 9.


    Dean

    • Support Staff

    April 8, 2013 at 3:55 am

    Hi,

    1) Yes I get that too, its a standard Excel warning. The file is an older Excel sheet to help maintain compatibility. It opens fine in older versions of Excel.

    2) I had no issues with downloading the file in IE8 (real version not an emulator). Are the other admins on a corporate network or something similar? Is there any reason why they are using IE8?


    CFNLPOA

      April 8, 2013 at 8:01 am

      Yes, you called it- they are on a corporate network with no control of the version. I’m going to close this thread since it was just posted for reference. Thanks for your answers.

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