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Excel download issues -- troubleshooting | Event Espresso - Staging Server

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Excel download issues — troubleshooting

Posted: April 5, 2013 at 1:52 pm

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CFNLPOA

April 5, 2013 at 1:52 pm

I have run across a few issues when I try to get the Excel download
1.After successful download (from moz,ie,chrome)–I get the warning in MS Excel:

> The file you are trying to open event_filename.xls is in a different
> format than the specified file extension. Verify that the file is not
> corrupted and is from a trusted source before opening the file.
for now I said yes to open the file and saved as which eliminated the issue, but it would be nice to not have to do that.

2.Downloading the file — other admins on the wordpress account had the following error:

> Internet Explorer(8)could not download admin.php from cfnlpoa.com
> …Please try again later.

So this one looks like a browser issue since it can be downloaded from Firefox, and Chrome and IE 9.


Dean

  • Support Staff

    •

April 8, 2013 at 3:55 am

Hi,

1) Yes I get that too, its a standard Excel warning. The file is an older Excel sheet to help maintain compatibility. It opens fine in older versions of Excel.

2) I had no issues with downloading the file in IE8 (real version not an emulator). Are the other admins on a corporate network or something similar? Is there any reason why they are using IE8?


CFNLPOA

April 8, 2013 at 8:01 am

Yes, you called it- they are on a corporate network with no control of the version. I’m going to close this thread since it was just posted for reference. Thanks for your answers.
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The original Forum description...

Status: closed

Updated by Dean 11 years, 10 months ago ago

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