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Everything was fine until the day of the event | Event Espresso - Staging Server

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Home › Forums › Event Espresso Premium › Everything was fine until the day of the event

Everything was fine until the day of the event

Posted: December 19, 2012 at 7:05 am

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Edwin Glansbeek

December 19, 2012 at 7:05 am

Last month I had a little concert with around 200 attendees and sold tickets through my site using EventEspresso. Everything worked well, tickets were sold etc.. However on the day of the event, the ticketing app (on the iPhone) was not working. We did test it before and worked fine. I’m trying to figure out what went wrong, but thats not easy, I don’t know where to start. =/
Rgds Edwin


Dean

  • Support Staff

    •

December 19, 2012 at 8:35 am

Hi Edwin,

Have you updated event espresso? There was an update for both the API (Mobile Ticketing API ) and the Ticketing software which was roughly a month or so ago, as there was some issues with the app.

I would start there, check everything is up to date and test the tickets (you can use the ones from that concert if the user hasnt (or even has) been checked in.
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Updated by Dean 12 years, 1 month ago ago

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