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Events not showing on iPad app | Event Espresso - Staging Server

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Home › Forums › Event Espresso Premium › Events not showing on iPad app

Events not showing on iPad app

Posted: December 6, 2013 at 1:16 am

Viewing 12 reply threads


mpurse

December 6, 2013 at 1:16 am

Hi there,

The iPad app doesn’t seem to show up the next immediate (3 or so) events.

Any updates or ideas why?

Thanks, M


Anonymous

December 6, 2013 at 3:13 am

Hi,

Are those events active? Do/have you see any events in the app?


mpurse

December 6, 2013 at 6:20 am

Yes they are active. Yes we see all our events apart from more or less the next 3 events coming up in any week.


Josh

December 6, 2013 at 9:01 am

Hi there,

Have you tried increasing the number of events that get displayed in the app’s settings?

Here are the relevant instructions from our Mobile apps documentation:

If you have more than 100 events, attendees, or registrations you’ll need to update the app’s default settings. You can go into the iOS device settings and scroll down past the apps developed by Apple to where you see individual app settings. There you can tap Event Espresso and go into its settings and adjust the default settings as needed.


mpurse

December 6, 2013 at 9:48 am

Its set to unlimited.


Josh

December 9, 2013 at 10:20 am

Can you check and let us know how many events it does show?


mpurse

December 10, 2013 at 12:39 am

50 shown, even though its set to unlimited.


Josh

December 10, 2013 at 9:25 am

Can you check the formats of the dates for the missing events? They should be formatted as: YYYY-MM-DD


mpurse

December 17, 2013 at 4:09 am

All dates are selected using the date selector so are consistent with all other events, but yes they are formatted as: YYYY-MM-DD.

Its happening only to the most closest events…they just disappear as they get to the top of the list.


Josh

December 18, 2013 at 7:33 am

Can you go into Event Espresso>API Settings and check the Default Query limits set there? If it’s set to 50 you can try increasing the limit there.


mpurse

December 18, 2013 at 7:36 am

It’s set to unlimited.


Josh

December 18, 2013 at 8:13 am

Can you try a number instead? I think if you type in unlimited it will not work. Here is a screenshot of the API settings set to 100.


mpurse

December 19, 2013 at 2:36 am

This did the job, thanks!
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Status: closed

Updated by mpurse 11 years, 1 month ago ago

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