Support

October 8, 2012 at 2:43 pm

Has the xml-rpc remote publishing been enabled on the WordPress>Settings>Writing settings? Also, are you seeing any errors when you load up the app?

October 9, 2012 at 9:49 am

Hi Jesper,

We can try to log in using one of our mobiles to investigate further. Please send WordPress admin level log in credentials via the contact form on this page: http://staging.eventespresso.com/contact/

Select the “I am sending login info as requested” department form.

October 10, 2012 at 4:08 am

Hi Jesper,

Have you updated to the latest version of the API and addon?

http://staging.eventespresso.com/2012/10/update-iphoneipod-touch-app-mobile-ticketing-api-and-ticketing-addon/

October 10, 2012 at 11:53 am

Hi Jesper,

Is this a WordPress multi-site installation?

October 12, 2012 at 10:48 am

Hi Jesper,

The mobile app api does not work out of box in a multi-site environment. It will by default point the main database, so if Event Espresso is on another blog in the network, it will not be able to fetch the event data.

This can be worked around by specifying the blog ID in the mobile app api files.

For example in espresso-services/events.php where it says:

$query FROM {$wpdb->prefix}events_detail WHERE

and the blog ID was ‘5’ it could be changed to:

“espresso-services/events.php”

$query FROM {$wpdb->prefix}5_events_detail WHERE

October 29, 2012 at 4:08 pm

Hi Jesper,

Are those the only changes that were made to the mobile app api?

There are other calls to the database that will need to changed in the same way. A quick and thorough method would be to open the entire espresso-services directory in a code editor and do a global find and replace for:

{$wpdb->prefix}events

and replace with

{$wpdb->prefix}7_events

The mobile app needs a connection to the internet in order to communicate with the server where Event Espresso is installed. It does not have offline scanning capabilities.