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Event Registration can't be completed | Event Espresso - Staging Server

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Home › Forums › Event Espresso Premium › Event Registration can't be completed

Event Registration can't be completed

Posted: March 25, 2014 at 10:16 am

Viewing 13 reply threads


Emily Lorenz

March 25, 2014 at 10:16 am

Hello,
I have set up my event and have it launched on our site. When I go in to do a test registration I choice my ticket, enter in the registration info. Then when I click on proceed to payment options I get “This registration step could not be completed. Please refresh the page and try again.” I have refreshed and tried about 5 times. How can I fix this problem?


Lorenzo Orlando Caum

  • Support Staff

    •

March 25, 2014 at 10:29 am

Hello, could you please link to an event so I can take a look? Any event will work as I’ll be looking for errors on the page.

—
Lorenzo


Emily Lorenz

March 25, 2014 at 10:30 am

The link to the event is http://wp.safebabieshealthyfamilies.org/events/an-evening-to-remember/


Lorenzo Orlando Caum

  • Support Staff

    •

March 25, 2014 at 10:52 am

Hi Emily,

Could you please clear your cache and setup no-cache/exclusion rules for your caching plugin?

These are the critical pages for Event Espresso. You can find them in WP-admin –> Event Espresso –> General Settings –> Critical pages.

On a default install of Event Espresso, the following slugs would be needed for the no-cache rules:

/events/
/registration-checkout/
/transactions/
/thank-you/
/registration-cancelled/

—
Lorenzo


Emily Lorenz

March 25, 2014 at 11:42 am

How do I clear the cache?


Emily Lorenz

March 25, 2014 at 11:56 am

Also, where would I put those slugs? I am using WP Total Cache and I am not sure how to do that.


Lorenzo Orlando Caum

  • Support Staff

    •

March 25, 2014 at 12:15 pm

This varies from caching plugin to caching plugin but there should no a cache option within the settings pages for W3 total cache under the page cache settings:

http://cl.ly/image/2R3U141V0j15

—
Lorenzo


Emily Lorenz

March 25, 2014 at 12:22 pm

I added those pages to the no cache list and re tested the registration and still got the same message.


Lorenzo Orlando Caum

  • Support Staff

    •

March 25, 2014 at 12:34 pm

The old cache still be in place. Did you clear the cache after making those changes?

Try deactivating W3 total cache and reactivating it through WP plugins.

—
Lorenzo


Anonymous

March 25, 2014 at 12:36 pm

Hi Emily,

When you alter the cache settings you need to ‘purge’ (delete) the cache to rebuild it with your new rules.

If you go to Performance -> Dashboard. You should then see an ‘Empty All Caches’ button. Press that.


Emily Lorenz

March 25, 2014 at 12:41 pm

I deactivated total cache and tested it and it didn’t work and then I did the empty all caches and tested it and that also didn’t work.


Lorenzo Orlando Caum

  • Support Staff

    •

March 25, 2014 at 2:28 pm

Hi Emily, your cache may have gone bad. When this happens the site will be stuck on the old cache and won’t clear.

I can clear it by manually removing the cache_ files in this location:

wp-content/

Could you share a temporary WordPress admin login along with a temporary FTP or SFTP login through this link:

https://staging.eventespresso.com/send-login-details/

—
Lorenzo


Emily Lorenz

March 26, 2014 at 7:41 am

I have shared the information with you Lorenzo.


Lorenzo Orlando Caum

  • Support Staff

    •

March 26, 2014 at 1:09 pm

Thanks. I’ve responded and you should receive an email notification shortly.

—
Lorenzo
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The original Forum description...

Status: closed

Updated by Lorenzo Orlando Caum 10 years, 10 months ago ago

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