Support

Home Forums Event Espresso Premium Event Espresso mobile app has delay

Event Espresso mobile app has delay

Posted: February 21, 2013 at 1:39 pm

Viewing 3 reply threads


Noah Purves-Smith

    February 21, 2013 at 1:39 pm

    I noticed that the event espresso mobile app has a delay before it rejects a QR code on a ticket.

    On a single (one attendee) ticket, I was able to scan it maybe 5 times before it rejected it. I checked the database each time, and it incremented the checked_in_quantity each time, even when it went beyond the quantity value.

    Just wanted to alert someone of this if it isn’t already known.


    Seth Shoultes

    • Support Staff

    February 21, 2013 at 10:50 pm

    This sometimes happens when a caching plugin is installed on the WordPress website. If you have a caching plugin installed, you will need to disable caching of Event Espresso database tables.

    If you do not have caching turned on, then it could be a problem with the connection to the web server.


    Noah Purves-Smith

      February 26, 2013 at 10:00 am

      Thanks. We do have a caching plugin. I will try to disable caching Event Espresso tables.


      Dean

      • Support Staff

      February 27, 2013 at 12:31 am

      Hi

      Please let us know if that resolves the issue or not.

      Thanks!

      Viewing 3 reply threads

      The support post ‘Event Espresso mobile app has delay’ is closed to new replies.

      Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

      Event Espresso - Staging Server