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Event espresso HD - scan problem | Event Espresso - Staging Server

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Home › Forums › Ticketing › Event espresso HD – scan problem

Event espresso HD – scan problem

Posted: December 21, 2013 at 2:38 pm

Viewing 8 reply threads


Sven Breugelmans

December 21, 2013 at 2:38 pm

The scanning on our event did not go well. The first few scans were great. After a few scans it took longer and longer for the cam/scan view to show up. From a few seconds to 20/30 seconds. We had that problem on iphone and ipad.Can u please help us? (sorry for my bad english)


Sven Breugelmans

December 23, 2013 at 6:21 am

Some extra info:
Event Espresso versie 3.1.36.1.P
WordPress versie WP 3.8
Geïnstalleerde plugins
Event Espresso – Permissions door Event Espresso versie 1.5.5.p,
Event Espresso Requirements Check door Event Espresso versie 0.9,
Event Espresso – Ticketing door Event Espresso versie 2.1.p,
Event Espresso door Event Espresso versie 3.1.36.1.P,
Quick Page/Post Redirect Plugin door Don Fischer versie 5.0.3,
Site Offline or Coming Soon door wpecommerce versie 1.6.2,
UpdraftPlus – Backup/Restore door UpdraftPlus.Com, DavidAnderson versie 1.8.2


Seth Shoultes

  • Support Staff

    •

December 23, 2013 at 9:58 am

It really depends on your internet connection. Were you using WiFi or Cellular data? If using WiFi, and it has a lot of users on the network at the same time, that could slow it down.


Sven Breugelmans

December 23, 2013 at 12:34 pm

tested that out Seth … had the same problem here on my home network (
wifi) but still the same problem. :-(


Josh

December 23, 2013 at 2:38 pm

Hi there,

Which version of the Mobile app is installed on the device? Also, can you check and let us know which version of the JSON API plugin is installed?


Sven Breugelmans

December 23, 2013 at 2:56 pm

A JSON/XML API for Event Espresso Versie: 2.1.P
event espresso hd 1.6.2


Josh

December 23, 2013 at 8:48 pm

The camera should be ready to scan as soon as the screen gets tapped within the scan tickets box. Is the delay happening between the time the ticket is scanned and the Accepted/Declined message displays, or at another point in the scanning process?


Sven Breugelmans

December 24, 2013 at 1:30 am

The delay is when i tap the scan button. When i finaly have the scanscreen… the scanning goes very well, the accepted message displays very quickly.


Josh

December 24, 2013 at 10:00 am

It is slower to go back and hit the scan button. It is faster to tap anywhere within the box that displays the Accepted/Declined message to bring up the scanner for the next ticket.
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Status: closed

Updated by Josh 11 years ago ago

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