Posted: February 18, 2014 at 2:27 pm
testing out the Iphone app (4s) and successfully connected to the event. However, when I try to check myself in, it declines, stating that I’m already checked in. But then it goes and checks me in anyways. Not sure why this is happening. | |
One additional problem – when i click on the invidvidual name and go to “check out” to try the process again, it does not let me. Instead i get an error that is titled “Check-Out Failed!” Adding of date checked-out failed. | |
Hi, The latest iPhone app is version 2.1, maybe upgrade and see if that resolves the issues – https://itunes.apple.com/us/app/event-espresso/id437176959 Also please make sure that you have the JSON API plugin installed and configured (available from your account page). | |
Thanks – any way to download that directly to the Iphone from the app store without having to go to Itunes to get it? I can’t find it anywhere – only the older version. | |
| Hi Elizabeth, Try searching for ‘Event Espresso HD’ within the App Store. What iOS version are you currently running? |
Hi Tony – running IOS version 7.0 – i have done multiple searches and the only event espresso HD version that comes up is the older one. | |
I was able to download the newer version of the mobile app. Already had the JSON API plugin installed and configured…however now I can no longer log in to my URL at all. Instead I get: Sorry can’t log in HTTP/1.1 406 Not Acceptable | |
Do you mind if we take a look at your WP admin? Please send WordPress admin level log in credentials via this form: | |
Hi Elizabeth, I tried logging into the HD app and tested the JSON API on your site and in both cases the server is throwing errors. When I test the JSON API it shows a blank screen, and when I try the app it gives me a 500 internal server error. The cause could be either the server is running low on memory or there’s another plugin that’s conflicting with the API plugin. We have a troubleshooting guide that outlines what to do when there are errors like this one that you can follow here: http://staging.eventespresso.com/wiki/troubleshooting-event-espresso/#wsod | |
I just installed the WP memory usage plugin and the results show | |
Hi Elizabeth, No other ideas at this time because the same problem persists. You’ll notice that if you go to yoursite.com/twsalaskameeting/espresso-api/v1/events/public.pretty_json you’ll see a blank page. That should not be a blank page. Have you tried temporarily deactivating all non – Event Espresso plugins and temporarily switching to the default WordPress theme? This will help narrow down what’s causing the issue. | |
I’m somewhat confused – when I put in http://twsalaskameeting.com/espresso-api/v1/events/public.pretty_json to my web browser, i do not get a blank page. The response shows { “status”: “OK”, “status_code”: 200, “body”: { “Events”: [ { “id”: 1, “code”: “2-50171b6b3859d”, “name”: “2013 ANNUAL MEETING OF THE ALASKA CHAPTER OF THE WILDLIFE SOCIETY”, “description”: “. Is this an error then or should it be working? That is not the event i’m trying to connect to specifically, but it is one the events i have set up in the past. | |
FYI – I uninstalled version 2, went back to 1.6.2, and found a thread that solved the intial problem i was having – I simply deactivated then reactivated my ticketing addon – and now the checkins- and checkouts seem to work! I will simply keep using the older version until I’m sure I can get the update to work. thanks | |
I checked http://twsalaskameeting.com/espresso-api/v1/events/public.pretty_json just now and it’s working for me now as well. | |
The support post ‘Event Espresso app for Iphone Version 1.6.2 showing attendee already checked in’ is closed to new replies.
Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.
